AI Voice Agents

Never miss a call, booking, or opportunity again

Package	Inclusions
Starter - After Hours Coverage Perfect for businesses that want to capture missed calls after hours	✔ Answers calls outside business hours✔ Provides business info, hours, FAQs✔ Captures caller details & messages✔ Ensures every enquiry is captured✔ Includes 30 mins monthly support
Growth - Smart Call Handling A fully customisable voice agent that works like a real receptionist	✔ Handles inbound calls during and after hours✔ Call transfers to staff when needed✔ Custom call flows and logic✔ Captures and qualifies enquiries✔ Includes 1-hour monthly support
Advanced - Fully Integrated AI Receptionist A fully integrated AI receptionist that works directly within your business systems	✔ Everything in Growth✔ Integration with platforms like RMS✔ Takes bookings, payments, and updates systems✔ Handles changes, cancellations, and enquiries✔ Includes 2-hour monthly support

Meet Charlotte — our ready-to-deploy RMS AI receptionist

Business Automation

Automate repetitive tasks and free up your time

Package	Popular Use Cases
Starter - Single Automation Automate one key task and eliminate repetitive admin instantly ✔ Single automation✔ Simple, reliable, and fully automated✔ Includes 30 mins monthly support	➜ Client birthday texts➜ Appointment reminders➜ Customer review requests
Growth - Multi-Step Automation Connect multiple processes to streamline your operations and save time ✔ 2–3 connected automations✔ Streamlines operations and eliminates repetitive admin✔ Includes 1-hour monthly support	➜ Staff onboarding and offboarding➜ Automated appointment reminders and follow-ups➜ Lead capture and automated follow-ups
Advanced - Full Business Automation Build fully integrated systems that run key parts of your business ✔ 3+ automations working together across your business✔ Fully customised to your business✔ Includes 2-hour monthly support	➜ HR system: end-to-end employee lifecycle automation (onboarding → compliance tracking → offboarding)➜ End-to-end client lifecycle automation (enquiry → onboarding → follow-up)➜ Multi-system integrations (CRM, bookings, payments, notifications)

View our Employee Lifecycle Portal — our automated employee lifecycle management system

AI Chatbot

Instant responses on your website, 24/7

Package	Popular Use Cases
Starter - Website Chatbot Handles common questions and captures enquiries instantly ✔ Answers common questions✔ Trained on your business info✔ Captures leads and enquiries✔ Includes 30 mins monthly support	➜ Answering common customer questions instantly➜ Capturing website enquiries and leads➜ Providing business info, pricing, and availability
Growth - Smart Chat Assistant Guides users, qualifies leads, and drives more conversions ✔ Everything in Starter✔ Custom conversation flows✔ Lead qualification✔ Includes 1-hour monthly support	➜ Qualifying leads before they contact your team➜ Guiding users through services or booking steps➜ Capturing and following up with interested customers
Advanced - Integrated AI Assistant Fully integrated with your systems to automate actions and workflows ✔ Fully customised chatbot✔ Integrates with your systems✔ Can trigger workflows & automations✔ Advanced logic and responses✔ Includes 2-hour monthly support	➜ Automating website enquiries into bookings or actions➜ Connecting website chats with CRM, email, or other systems➜ Triggering automations based on user interactions

Interact with our very own Chatbot by clicking on the 'Chat with Brightside AI' icon on the bottom right of the page