RMS AI Booking Agent
- Built specifically for RMS-powered accommodation businesses
Powerful & Flexible Built for Your Business
Charlotte is designed to fit the way your business operates — not the other way around. Whether you run a single property or manage multiple locations, every setup is fully customised to your workflows, policies, and RMS configuration.
- Ongoing support & optimisation
- Flexible packages to suit your business
- Fully customised to your property
- Handles multiple calls at once
- Call transcripts & insights
- Smart call routing & transfers
- Complete reservation management (bookings, deposits, changes)
Takes calls 24/7
Never miss another booking opportunity. Charlotte answers every call instantly, day or night, capturing enquiries, assisting guests, and ensuring your phones are always covered, even when you’re off the clock.Books instantly into RMS
Turn enquiries into confirmed bookings on the spot. Charlotte checks real-time availability, presents options, and creates reservations directly inside your RMS system without any manual input.Sends sMS confirmation
Give guests instant confidence with automated SMS confirmations. Booking details are sent during the call, reducing follow-ups and ensuring a smooth, professional experience.Take deposits Automatically
Secure bookings instantly with on-the-spot deposit collection. Charlotte processes payments during the call, helping you lock in revenue and reduce no-shows.Answers Queries
Charlotte answers guest questions instantly, from pricing and availability to facilities and services, giving callers the information they need without waiting.Handles Booking changes
No more back-and-forth or admin headaches. Charlotte can modify bookings, update dates, and manage changes seamlessly within your RMS system.